Troubleshooting

Tensor making a loud hiss or humming sound
The Tensor may be drawing more power than your power supply can deliver.  The Tensor requires 250 mA of current and we recommend an isolated power supply. ...
Sat, 7 Jul, 2018 at 10:57 PM
Context (V1) - distortion in room and hall modes
The Context’s headroom is about +3 dBu, but some firmware versions can run out of internal headroom with the decay cranked up on the room and hall algorithm...
Thu, 28 Jun, 2018 at 3:42 PM
Context (V1) - blend knob affects the signal level in bypass when trails are on
The blend control affects the volume in bypass with trails on.  From a circuit point of view, that's because it is muting the input to the reverb but s...
Thu, 28 Jun, 2018 at 3:42 PM
Particle (V1) won't turn on
This applies to Particle V1 (no USB) only. Earlier versions of the Particle switched power on/off using the input jack. It requires a mono (TS) 1/4” plug...
Thu, 28 Jun, 2018 at 3:44 PM
Particle (V1) blue LED turns on, but no sound
This only applies to Particle V1 (no USB). Please try the following troubleshooting steps.  If this does not solve the problem, send us a message descri...
Thu, 28 Jun, 2018 at 3:48 PM